Refund & Returns Policy
Last Updated: September 12, 2026
We want our policies to be simple and easy to understand.
The most important thing to know is:
The Haus Of Legends does not accept returns. All sales are final.
Many of our physical products are made specifically for you after you place your order. Because of this, we cannot accept returns because you changed your mind, ordered the wrong size or color, or decided you no longer want the item.
If something arrives damaged, defective, or incorrectly produced, however, we want to know about it so we can make it right.
Damaged, Defective, or Incorrectly Produced Products
If your order arrives damaged, defective, or incorrectly produced, please contact us within 30 days of delivery.
Email: Info@thehausoflegends.com
Subject: Damaged/Defective
Please include your order number and clear photographs showing:
- The entire product.
- A close-up of the damage or defect.
- The packaging if the product appears to have been damaged during shipping.
We may ask for additional photographs or information if needed to document the problem.
Do Not Send the Product Back
Please do not return a damaged or defective product unless The Haus Of Legends specifically asks you to.
In most cases, photographs are all that are needed to document the problem.
What Happens After You Contact Us
We will review the information and photographs you provide and submit the claim to our production partner when appropriate.
If the claim is approved, we will arrange a replacement at no additional cost to you.
Our goal is to resolve legitimate production problems as quickly and reasonably as we can.
If a replacement cannot be provided, we will determine an appropriate resolution based on the circumstances and any rights required by law.
Incorrect Shipping Addresses
Please check your shipping address carefully before completing your order.
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because the address provided by the customer was incorrect or incomplete, the customer is responsible for the cost of reshipping the order and, when necessary, the cost of producing a replacement.
Wrong Size, Color, or Change of Mind
Because products are made to order, we do not provide returns, exchanges, or replacements because:
- You selected the wrong size or color.
- You changed your mind.
- You decided you no longer want the product.
Please review product information and your order carefully before completing your purchase.
Digital Products
Digital products and downloadable files are also final sale.
Once a digital product has been purchased or delivered, it cannot be returned.
If you experience a technical problem accessing a digital purchase, contact us and we will help determine what happened.
The licensing rights that come with digital artwork and other downloadable products are explained separately in our Digital Download Licensing Terms.
Sale and Limited-Edition Products
Sale items, promotional items, and limited-edition products are also final sale.
The same damaged-or-defective protection described above still applies to physical products that arrive with a qualifying production problem.
Your Legal Rights
Nothing in this policy is intended to take away a right or remedy that the law requires us to provide.
Questions?
If you are unsure whether there is a problem with your order, contact us. We would rather have you ask than be left wondering what to do.
The Haus Of Legends
2683 San Marino Street, #202
Los Angeles, CA 90006
Phone: 213-756-9344
Email: Info@thehausoflegends.com
